KOFISI Africa
Multi-Site Infrastructure Transformation (15+ Locations, 2,000+ Users)
The challenge
KOFISI operates premium enterprise workspaces across multiple locations, serving global clients including cloud providers, NGOs, and multinational organizations.
Each site had evolved independently — different vendors, configurations, and infrastructure standards.
This created:
- Inconsistent performance across locations
- Limited visibility into system health
- Delayed incident detection
- Difficulty scaling new locations efficiently
At this scale, small inefficiencies quickly become operational risks.
The approach
The focus was not just fixing issues — but redesigning the system for scale.
- Introduced centralized monitoring across all locations
- Standardized infrastructure architecture across sites
- Implemented hybrid cloud (Azure & AWS) for flexibility and resilience
- Deployed SD-WAN for centralized control of traffic and security policies
- Established operational standards and SOPs across teams
This shifted the environment from fragmented systems to a unified infrastructure model.
What changed
- Achieved 99.9% uptime across all locations
- Reduced downtime and improved operational continuity
- Enabled seamless onboarding of new locations
- Improved visibility and faster incident response
- Created a scalable foundation for future growth
Infrastructure moved from reactive support to proactive system design.